Privacy Policy
Who we are
This is the website of Turning Tides. We are committed to respecting and protecting your privacy. This privacy policy details what information we collect about you when using this website and how we use this information.
Types of data we collect
We collect information provided by you in order to communicate with you and/or to provide a service requested by you or your organisation.
Why we process Personal Data (what is the 'purpose')
‘Process’ means we obtain, store, update and archive data.
This includes data received via our website and this data is held for the purpose of being able to deliver a service or to respond to a request made through the site.
What is the Lawful Basis for processing Personal Data?
The lawful basis for processing this data is to fulfil our legal obligations, to carry out a requested service or necessary function or to allow us to respond to information requests.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
You can block cookies by clicking on the Decline button on our site’s cookie notification bar. This appears at the foot of each page and your consent can be revoked or changed at any time.
You can also activate the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
The cookies our site uses currently includes:
Google Analytics
Like many websites, this site uses Google Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. Google Analytics makes use of cookies, details of which can be found here. Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within this website. Read more about this policy’s section on cookies
Storage of your information
The security of your personal information is important to us and we endeavour to keep your personal details safe at all times. We use SSL to encrypt any personal information transmitted to us via email or through this website and employ best practise methods to keep this information safe.
Whilst we strive to keep this information safe please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.
Use of your information
We collect information about you in order to communicate with you and provide a service requested by you or your organisation. We will only contact you if specifically requested to do so by you or your organisation.
We will only pass on your details to third parties if specifically requested to and usually in relation to the provision of a requested service.
We undergo supervision to promote best quality and professionalism in our practice. We draw on experiences with clients during these sessions but can assure you of anonymity. Our work with you will not be mentioned in any other discussions or publication.
Links to external sites
Our website may contain links to other websites run by other organisations. This privacy policy relates to this website only and we encourage you to read the privacy policy on any of the sites you visit. We cannot be held responsible for the practices and privacy policies of other sites even if you access them from our website.
Access to personal information
You may request to have access to the personal information we hold on you at any time and can do so by emailing the request to:
[email protected]
We may issue a small charge for this. You may ask for us to amend or delete this information at any time by contacting us at the same email address.
Disclosure of information to third parties
We never sell your information on to third parties.
We will not share your information with third parties for marketing purposes.
We may pass on your details to a third party but ONLY when specifically requested by you.
Your rights
You have the right to:
- Be informed about the personal data we hold and why we use it
- Access a copy of your data that we hold by contacting us directly. We will acknowledge your request and supply a response within one month or sooner
- Check the information we hold about you is correct and to make corrections if not
- Have your data erased in certain circumstances
- Transfer your data to someone else if you tell us to do so and it is safe and legal to do so
- Tell us not to actively process or update your data in certain circumstances
How long is the personal data stored for?
We store client data for as long as we are providing a service for.
What if you are not happy or wish to raise a concern about our data processing?
You can complain in the first instance by contacting us on 07557408442 and we will do our best to resolve the matter. Alternatively you can email us at [email protected]. If this fails, you can complain to the Information Commissioner at https://www.ico.org.uk/concerns, or by calling 0303 123 1113.
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this page. This privacy policy was last updated on 17th May 2018.